The ZBB Store is happy to refund or exchange any item(s) (that has not been washed, worn or mishandled) within 45 days of ship date, however, pre-orders are not eligible for refund, and returns on pre-orders are for store credit only (size changes cannot be accommodated). We do not accept C.O.D. returns. Shipping and handling charges are non-refundable.
Only UNOPENED CDs, Videos and DVDs can be returned for refund or exchange.
CDs, Videos and DVDs that are open can only be exchanged for the EXACT same item if they are defective. When we return it, the plastic wrap will be removed.
To return an item for a refund/exchange, or if you have a defective item, please email firstname.lastname@example.org. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is due to our error, we will deduct the initial shipping costs from your refund. (You already say this under ‘defects’)
Before returning your product for an exchange, please make sure that your item is in brand new condition, and email email@example.com to confirm that the item you would like to exchange for is available and can be put on hold for you.
DEFECTSIn the case of a manufacturers defect, we will credit your account with the initial shipping costs attributable to the defective product, the cost of the defective product and the cost of returning the defective product via regular mail.
PLEASE NOTE:We reserve the right to verify return product information before issuing a return credit.
We are not responsible for any loss or damage that may occur during shipment to the item(s) you are returning.
Unless we made an error in order processing or shipping, return shipping fees will apply.
PACKING AND SENDING YOUR RETURNS/EXCHANGES
- Return in NEW condition
- Include a note as to the reason why you are returning
- Include last 4 digits of the credit card used
ATTN: ZBB Returns
1810 E Main Street
Chattanooga, TN 37404